Introduction At MED7 Ltd, customer satisfaction is our top priority. We aim to provide high-quality products and excellent service. This returns policy outlines the terms and conditions for returning goods purchased online, in accordance with UK law.
General Returns Policy
- Eligibility for Returns
- We offer free returns up to 30 days from the date of purchase.
- To be eligible for a return, items must be unused and in their original packaging.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- Non-Returnable Items
- For hygiene reasons, biomedical mattresses cannot be returned.
- Condition of Returned Items
- Items must be returned in their original condition, unused, and in original packaging.
- We reserve the right to refuse a return if the item is not in a suitable condition.
- Return Process
- To initiate a return, please contact our customer service team at info@med7.co.uk or call 07825 066175 with your order details.
- Once your return is authorized, you will receive instructions on how to return your item.
- Return Shipping Costs
- The buyer is responsible for the return postage costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Contact Information For any questions or concerns regarding returns, please contact us at:
- Email: info@med7.co.uk
- Phone: 07825 066175
- Address: Martinsfield, West Lane, East Grinstead, West Sussex RH19 4HH
Note This returns policy does not affect your statutory rights.
Changes to This Policy MED7 Ltd reserves the right to modify this returns policy at any time. Any changes will be posted on this page.
By placing an order on our website, you agree to the terms and conditions of this returns policy.
MED7 Ltd Martinsfield, West Lane, East Grinstead, West Sussex RH19 4HH Company Registration Number: 14289919 Contact Information: info@med7.co.uk, 07825 066175